997 Responsible Gaming — Healthy & Safe Entertainment
At 997, we believe the best entertainment is entertainment that's managed wisely. This page provides guides, self-control tools, and important information to help you enjoy online gaming in a healthy, balanced, and responsible way.
Online gaming is for entertainment. Please play within your means.
1. 997's Commitment to Responsible Gaming
The 997 platform builds an entertainment environment that puts user wellbeing above all else. We believe online gaming should be an enjoyable form of recreation — not a source of stress, financial hardship, or personal conflict.
We are committed to providing the tools, information, and support every user in Malaysia needs to make informed and responsible gaming decisions. The 997 platform encourages all users to set personal limits, actively monitor their time and spending, and seek help when needed.
Online gaming should not be used as a way to escape problems, make quick money, or fill an emotional void. If you find that gaming is starting to have a negative impact on your daily life, we encourage you to act promptly — use the self-control tools we provide or seek professional help.
2. Recognise the Signs of Risky Behaviour
It's important to recognise early when gaming starts to get out of hand. The following warning signs may indicate that your gaming patterns need immediate attention:
- Feeling compelled to play longer or spend more than planned
- Chasing losses to try to win back money already lost
- Hiding gaming activity from family members or friends
- Neglecting work, family, or social responsibilities due to gaming
- Borrowing money or selling belongings to fund gaming
- Feeling anxious, irritable, or stressed when not playing
- Using gaming as a way to escape stress or emotional problems
- Unable to stop gaming even when intending to quit
If you identify one or more of the above signs in your own behaviour, now is the right time to take action. You are not alone — many people have successfully overcome these challenges with the right support.
3. Setting Healthy Time & Budget Limits
The most effective step towards responsible gaming is setting clear limits before you start playing — not after.
Time Limits
Decide how long you'll play each session and stick to it. We recommend no more than one to two hours at a stretch. Take short breaks every 30 minutes and make sure you set aside time for other activities you enjoy outside the platform.
Budget Limit
Only play with money you can truly afford to spend — funds left over after all your daily needs, bills, and savings are covered. Never gamble with borrowed money, household funds, or emergency savings. Set a reasonable daily or weekly deposit limit and stick to it strictly. All transactions on the 997 platform are in MYR, making it easy to keep track of exactly how much you're spending.
- Set your limit before you start playing
- Use a timer on your phone
- Check your balance before each session
- Stop when the limit is reached — no exceptions
4. Self-Control Tools on the 997 Platform
The 997 platform offers several self-control features that users can activate at any time to help manage their gaming habits more effectively.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit for your account in MYR. Once a limit is set, the system will block any deposit that exceeds it. Limits can be reduced immediately, but increasing a limit requires a waiting period to ensure the decision is made with care.
Cooling-Off Period
If you feel you need a break from gaming, you can activate a cooling-off period for your account. During this time, your account will be temporarily restricted from all gaming activity and deposits. The cooling-off period can be set from a few days to several weeks, depending on your needs.
Self-Exclusion
For users who feel they need an extended break, our self-exclusion feature lets you block access to your 997 account for a longer period. During self-exclusion, you won't be able to log in, make deposits, or participate in any games. To activate this feature or find out more, please contact the 997 support team via our email.
5. Minor Protection
The 997 platform strictly prohibits anyone under the age of 18 from registering or using our services. This is a no-exception policy that we enforce rigorously.
All users are required to verify their age upon registration. Any account suspected of being used by a minor will be suspended immediately pending full identity verification.
We encourage parents and guardians to take the following steps to protect children from accessing online gambling platforms:
- Keep your login credentials secure and do not share them with your children
- Install parental control software on devices shared with children
- Log out of your 997 account when not in use, especially on shared devices
- Talk openly and honestly with your teenagers about the risks of gambling
If you suspect that someone under the age of 18 is using the 997 platform, please contact us at [email protected] immediately.
6. Life Balance & Seeking Professional Help
Healthy gaming means it doesn't interfere with your overall quality of life. Here are some ways to maintain a good balance between online entertainment and everyday living:
- Spend quality time with family and friends
- Keep up with hobbies and activities outside of online gaming
- Make sure your sleep, diet, and exercise are not being neglected
- Review your finances regularly and make sure gaming isn't affecting your savings or daily needs
- Give yourself regular breaks — at least a few days away from gaming each month
If you or someone you know needs help with a gambling problem, we encourage you to reach out to a qualified mental health professional or counsellor in Malaysia.
The 997 support team is also on hand to help you activate self-control tools or answer any responsible gaming queries. Reach us at [email protected] — we're here to help, with no judgment.
Enjoy the Entertainment — Play Smart
997 is here for you — as a responsible entertainment partner. If you have any questions about your account, limits, or responsible gaming, check our FAQ section or reach out to our support team.