997 Privacy Policy — Our Commitment to Your Data
User privacy is a top priority at 997. This document clearly outlines what information we collect, how it is used, how it is protected, and what rights you have as a user in Malaysia.
Last updated: 2026. This policy applies to all users of the 997 platform in Malaysia.
1. Information We Collect
When you register and use the 997 platform, we collect certain types of information to ensure our services run smoothly, securely, and are tailored to you.
Account Information
At registration, we collect your username, email address, phone number, and encrypted password. We may also request identity verification documents such as a copy of your IC for account verification and regulatory compliance purposes.
Payment Information
To process deposits and withdrawals in MYR, we retain information related to the payment method you use — including the account holder's name and transaction reference number. We do not store full credit card numbers or sensitive payment details directly; all transactions are processed through secure third-party payment processors.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address and screen resolution. This information is used to ensure the 997 platform runs smoothly across all devices, including the Android and iOS smartphones used by the majority of our Malaysian users.
Usage Data
We record in-platform activity such as pages visited, games played, bets placed, and session duration. This data is used to improve the user experience, identify technical issues, and ensure fair play.
Summary of Data Collected
- Name, email, phone number
- Identity verification information
- MYR transaction references
- Device type & IP address
- Cookie & browser session data
- In-platform activity records
2. How We Use Your Information
All information collected by the 997 platform is used solely for platform operations, user security and service improvement. We do not sell or disclose your personal information to third parties for marketing purposes without your consent.
The information we collect is used for the following purposes:
- Processing registration, login and account verification
- Securely processing MYR deposits and withdrawals
- Sending important notifications relating to your account and security
- Identifying and preventing fraud, abuse, or illegal activity
- Ensuring compliance with Malaysian legal and regulatory requirements
- Analysing usage patterns to improve the platform's interface and services
- Providing effective customer support whenever you reach out to us
3. Cookies & Tracking
The 997 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access our platform.
We use three types of cookies:
Required for core platform functionality such as login authentication, secure sessions, and account security. Cannot be disabled.
Helping us understand how users interact with the platform to identify areas for improvement.
Saving user preferences such as interface language and display settings for a more personalised experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your login functionality and account security.
4. Data Security & Storage
We take user data security seriously. The 997 platform employs multiple layers of protection to keep your information safe at all times.
All data transmitted between your device and our servers is encrypted using 256-bit SSL protocol. Account passwords are stored in encrypted form using an irreversible hashing algorithm. Financial transaction details are processed through payment channels that comply with industry security standards.
User data is stored on servers protected by strict access controls. Only authorised personnel may access user data, and all access is regularly audited. We retain user data for as long as your account remains active or as required for legal and regulatory compliance purposes.
In the event of any security incident involving user data, we are committed to notifying affected users within a reasonable timeframe in accordance with applicable laws in Malaysia.
5. Sharing Information with Third Parties
997 does not sell, rent or disclose users' personal information to third parties for marketing or commercial purposes without the user's explicit consent. However, there are limited circumstances in which information sharing may occur:
- Payment Processor: Transaction information is shared with verified payment service providers to securely process MYR deposits and withdrawals.
- Legal Requirements: We may disclose information to Malaysian authorities where required by law, court order, or a legitimate criminal investigation.
- Service Providers: Third parties who assist us in operating the platform — such as cloud and analytics services — may have limited access to data strictly necessary for their function, and are bound by strict confidentiality agreements.
In all of the above situations, we ensure that the relevant third parties adhere to security standards equal to or higher than those we apply on the 997 platform.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a 997 platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request prompt correction.
- Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records for a prescribed period.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
To exercise any of the rights above, please contact our support team via the email address listed below. We will process your request within a reasonable timeframe.
Changes to the Privacy Policy
997 reserves the right to update or modify this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please contact the 997 support team at the following email address: [email protected]
You may also refer to the FAQ us for answers to the most frequently asked questions about privacy and account security.
Your Rights at a Glance
- Access — Request a copy of your data
- Rectification — Correct inaccurate data
- Erasure — Request data deletion
- Objection — Opt out of certain processing
Contact: [email protected]
Questions About Your Account Privacy?
The 997 support team is here to help you understand how we protect your data. Check the FAQ section or register an account to start using the platform with full confidence.